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The Interviewer’s Nonverbal Cues

Posted by Maestro On February - 24 - 2009

From the standpoint of active listening, what’s really important is the interviewer’s nonverbal cues.
To communicate acceptance, interest, and support, the interviewer should practice making eye
contact with the candidate while leaning slightly forward from a seated position. Eye contact should
be broken only when notes are being written or other members of the interview panel are being
addressed.

Be careful not to convey boredom by paying attention to something other than what the candidate
is saying, by yawning, or by constantly looking at your watch or a room clock. These kinds of
messages can put a real damper on what might otherwise be a good interview.

When the interviewer mentally engages with the candidate and practices good active listening
skills, nonverbal communication usually takes care of itself.

The 30-Second Recap

• Active listening is a technique that has its roots in psychotherapy and helps
encourage candidates to talk freely and openly about behavioral situations.
• Active listening helps move an interview from superficial levels to deeper levels,
giving the interviewer an opportunity to gain a better understanding of the person
being interviewed.
• Among other important benefits, active listening provides the interviewer an
opportunity to immediately clear up any misunderstandings or to obtain needed
clarification.
• Interviewers should be constantly aware of the messages that they are giving
applicants through verbal and nonverbal forms of communication. How an
interviewer responds to a candidate (verbally and nonverbally) will be either
facilitative or inhibiting.

Taken From: 10 Minute Guide to Conducting a Job Interview

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