Great Performance !

The manner in which the interviewer responds to a candidate will either facilitate communication or inhibit it. The following is a list of facilitative responses that will help you listen actively:

• Unconditional acceptance (”That must have been very difficult for you. Thank you for sharing your feelings with us.”)
• Obvious open-mindedness (”That’s an interesting way of looking at that situation.”) • Open behavioral questions.
• Patience (”Take your time.”)
• Reflective comments.
• Positive reinforcement.
• Empathetic remarks.
• Support comments.
• Structuring.
• Supportive body language.

Inhibiting responses will keep a candidate from speaking freely and deeply about important matters. Here are a few of the most common inhibiting responses:

• Criticism.
• Rejection.
• Moralistic responses (”I never would have believed that anyone would actually do something like that.”)
• Self-indulgent disclosures (”Sometimes people ask me about the secret to my financial success in life and I tell them that since I was a lad I’ve always saved 10
percent of everything I earn, and I give another 10 percent to charity. I’ve always
felt that if you can’t live on 80 percent of your income, you can’t live on 100 percent
of it either.”)
• Intolerance.
• Dogmatic statements.
• Sarcasm.
• Obvious impatience.
• Allowed Distractions .

Plain English

Facilitative responses The responses of an interviewer that encourage a candidate to talk freely about the areas explored in the interview. Inhibiting responses Those responses of an interviewer that prevent candidates from wanting to talk about important matters. Facilitative responses produce excellent interviews; inhibiting responses are
destructive.

Taken From: 10 Minute Guide to Conducting a Job Interview