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Active listening skills promote warmth and honest communication. But even more important, they help strip away superficial levels of communication by encouraging candidates to talk about skillrelated
experiences and the deeper personal meanings that often accompany them.

Plain English

Communication Any means (verbal or nonverbal) of giving information or news to another. One of the main functions of communication in the context of a job interview is to impart knowledge, and provide job-related information.

Here are some of the benefits of active listening, along with some typical interviewer responses that help bring them about:

• Active listening demonstrates to a candidate that the interviewer is intensely interested in what’s being said: “You seem to be saying that you have felt undervalued in your present employment and that you feel frustrated as a result.”
• Even more important, it demonstrates that the candidate has not only been heard, but also understood: “If I’m hearing you correctly, you would like a chance to work for a company that would value someone with your skills and abilities.”
• It provides an opportunity for the interviewer to discover and correct any misunderstandings or inaccurate interpretations that may develop during the course of an interview: “If I understand you correctly, you like the company you’re presently working for, but you dislike your immediate supervisor. Is that correct?”
• It communicates unconditional acceptance to the candidate, which encourages further exploration: “You feel undervalued in your present work.”
• It keeps the focus where it belongs—on the candidate and the specific behavior being probed: “It seems that you feel that your ability to lead others is being overlooked in your present employment, and that you want to find employment that will allow you to not only manage, but also lead. Is that correct?”
• It encourages deeper levels of communication: “You want to be recognized for your leadership abilities … Tell me about a time when you were placed in a leadership role. What is there about it that you liked? What did you dislike?”
• It encourages open and honest communication: “You say that you resent not having a leadership role in your present job, and you seem hurt by it.”

Taken From: 10 Minute Guide to Conducting a Job Interview